Your Privacy is Important to us.
At RocketReady, we are committed to your financial well being, and protecting the privacy and security of the information you share with us in included in that commitment. You trust us with your personal information, and we will honor that trust by handling your information carefully and sensibly. Our customers have told us that one of the most important aspects of a business relationship is trust and confidentiality. Because your trust is so important to us, we have implemented special policies and procedures to protect your private information.
This Internet Privacy Policy covers solely the online information practices of RocketReady. We are providing this online notice to you to help you better understand the information use and safeguarding practices we have in place. If you have not already done so, we suggest that you review the full text of our Privacy Policy for more details on the full Privacy Program of RocketReady. You can obtain one of our Privacy Disclosures by calling us at 1-888-395-1996 or writing us at RocketReady Attn: Call Center, 10730 N. 56th Street, Tampa, Florida 33617.
Because of our interest in protecting your privacy, we continue to examine our procedures and policies concerning security standards and confidentiality practices. As a result, we have adopted the following privacy principles, continuing our commitment to provide top quality service to our valued customers:
Recognition of Your Expectation of Privacy
We recognize that you expect privacy and security for your personal and financial affairs. We understand the need to safeguard our sensitive information about you that you have entrusted to us. We maintain standards and procedures designed to prevent misuse of this information.
Our Collection, Retention and Use of Customer Information
We collect, retain and use information about you only where we reasonably believe that it will help us administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes, and we will tell you why we are collecting and retaining it upon your request. We use information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs and provide you with quality products and superior service.
The information we learn from you when you visit our website helps us personalize your online experience and continually improve your overall experience with RocketReady. Because of the unique nature of Internet transactions, there is some additional information you should know about information gathering through our website:
Web Tracking: We do not gather information on individual users on our website. We do collect and store information about the name of the domain from which you access the Internet, the date and time you access our site, the Internet address of the website from which you linked to us, the pages you visit on our site and the type of web browsing software and operating system you are using to view our site. Other than that, we collect information on visitors only in the aggregate and use it for internal review purposes only. This information enables us to tell which areas of the site are of the most interest to our users, which avenues of site promotion are most effective, and when peak times are.
Email: Our web site does not require you to disclose any personally identifying information. If however, you choose to contact us via email, please keep in mind that our email address and any other information your email header shows about you, such as your name or organization, will be revealed to us in the email. Also, it is important that you realize that email is not secure and may be intercepted by other third parties without your permission. For your own protection, we ask that you do not send confidential information to us via email. However, you have our commitment that when you communicate with us via email, we will use your email information only for the specific purpose of responding to your comments or questions. Your email address will not be sold, nor will it be shared with others outside RocketReady unless we are compelled to do so by law.
Applications/Transactions: If you submit an online application we may enter the information you send into our electronic database. We may also use the information to contact you for additional information or for clarification. All information we collect from you through electronic channels is handled in strict compliance with our Privacy Policy and Information Safeguarding Procedures. Most of the forms on our web site use encryption to send your information across the Internet to us. When we ask you to provide confidential information, such as your account number or social security number, or when you request balances, transfer funds or pay bills, we use encryption to collect this information and process these functions.
Cookies: Like many leading websites our site uses “cookies”. A cookie is a small piece of information which a website stores on your web browser on your PC and can later retrieve. A cookie is a way for a website to recognize whether or not you have visited the site before. A cookie cannot be read by a website other than the one that set the cookie. Cookies do not read other information on your hard drive nor do they reveal new information about you without your permission.
When you visit our website, we will use cookies on some pages in order to establish a secured connection. A session cookie is utilized to establish and maintain your Secured Socket Layer (SSL) or encrypted session.
We do require you to accept a cookie to browse our secured section of the web site.
Consumer Reporting Agencies: If you believe we have reported inaccurate information about your account to any consumer reporting agency, please let us know in writing. Be sure to include your complete name, current address, social security number, telephone number, account number, type of account, specific item of dispute and the reason you believe the information is wrong. Send your notice to: RocketReady, Attn: Call Center, 10730 N. 56th Street, Tampa, Florida 33617. We will investigate your concerns, and correct any inaccuracies we find. We will confirm any actions we take with you.
Limiting Employee Access to Information
RocketReady has implemented specific procedures and security levels that limit employee access to personally identifiable information to those employees with a business reason to know such information about you. We educate our employees about the importance of confidentiality and customer privacy through standard operation procedures, specialized training programs, and the RocketReady Code of Ethics. We take appropriate disciplinary measures to enforce employee privacy responsibilities.
Security Procedures to Protect Information
We maintain security standards and procedures to help prevent unauthorized access to confidential information about you. We update and test our technology to improve the protection of our information about you and to assure the integrity of our information.
Employee Access and Use of Customer Information
Keeping your financial information secure is one of our most important responsibilities. We value your trust and handle your information with care.
At RocketReady, we:
Limit access to customer information to those associates who need to know that information to provide products and services to you or to maintain or service those products or services.
Are bound by a Code of Ethics requiring confidential treatment of customer information and our associates are subject to disciplinary action if they fail to follow this code.
Maintain physical, electronic and procedural safeguards to protect customer information.
Continually assess new technology for protecting information and upgrade our systems when appropriate.
Maintaining Customer Privacy in Our Business Relationships
From time to time RocketReady contracts with outside vendors and other business partners to perform specific services for the company. When doing so, RocketReady selects business partners and vendors that adhere to similar privacy standards as that of the company. We expect that our business partners and vendors will honor and safeguard any information regarding a RocketReady customer.
Maintaining Your Privacy in Business Relationships with Outside Third Parties
Sometimes it is necessary to provide personally identifiable information about you to a third party, such as to a vendor or service company that we hire to prepare your account statements or to provide support or services for one or more of our products. These vendors and service companies agree to safeguard our confidential information about you. Further, vendors and service providers are contractually obligated by RocketReady to maintain the confidentiality of the information disclosed to them and restrict the use of the information to the stated purpose of the contract.
Disclosure of Privacy Principles to Our Customers
RocketReady understands that customers are concerned about their privacy and want to know the details of our policy regarding this very important issue. RocketReady will provide notice of our Privacy Policy annually, as long as you maintain an ongoing customer relationship with us. Additionally, you can obtain one of our Privacy Disclosures by calling us at 1-888-395-1996 or writing us at RocketReady Attn: Call Center, 10730 N. 56th Street, Tampa, Florida 33617.
